In our industry, we believe excellence is so much more than delivering amazing landscaping projects. As a team, we are wholeheartedly committed to exceeding our clients’ expectations in everything we do. From initial inquiries, project scoping and costing through to planning, execution and communication, we strive to operate with integrity and always conduct ourselves in a professional and courteous manner. Our values form the cornerstone of our operations and are, we believe, the reason we are entrusted to manage landscaping projects at some of Perth’s highest profile sites. Our commitment to fostering long-term relationships, and the way we do business in general, is defined by the following core values:
We take our clients’ trust seriously so if we commit to being on site at a certain time, that’s when we will arrive. Our reliability extends to all aspects of our business and ensures we reply promptly to queries, submit documentation on time and resolve any issues as quickly as possible.
We strive to exceed our clients’ expectations which means continuously delivering excellent results. We regularly audit our services for quality and efficiency and encourage our people to take a proactive approach to consistently improving our business.
Our qualified horticulturalists draw on their decades of commercial landscaping experience to recommend solutions that not only meet our clients’ needs, but that are achievable within their time and budgetary constraints. We make it our responsibility to deliver what we have promised, conduct ourselves with sincerity and keep our clients’ best interests at heart.
Our team members take pride in their appearance and present themselves on site in a neat and tidy company uniform. Whether dealing with clients, other contractors or members of the general public, we aim to treat everyone with whom we interact with courtesy and respect.
We are committed to maintaining a ‘can-do’ attitude which often means thinking ‘outside the square’ to meet our clients’ needs. Regardless of a client’s request, we’ll explore every option to make it happen or, if we believe it’s not achievable, provide viable alternatives which fit the brief. We expect the unexpected and always aim to maintain flexibility, making it as easy as possible for our clients to do business with us.
Whether you’re getting in touch with Landscape and Maintenance Solutions for the first time or are one of our long-standing clients, you’ll notice we place the utmost importance on relevant and timely communication. We respond to inquiries as soon as possible or, at the very least, within 1 business day. We also keep our clients continually informed with regular project updates, highlighting key milestones, developments and issues.